Characteristics of modern logistics enterprises

Characteristics of modern enterprise logistics: With the development of enterprise logistics, not only the scope and function of logistics activities are further expanded, its characteristics compared with the traditional logistics have the following characteristics:

(1) Application of information technology

Modern logistics is characterized by the introduction of high-tech means on the basis of traditional logistics, that is, the use of computer information networking, scientific management of logistics information, so that logistics speed up, improve accuracy, inventory reduction, cost reduction. To extend and enlarge the function of traditional logistics. Information has replaced the position of the first element of "transport capacity" in the traditional logistics, and the logistics information system will be an important pillar of the development of modern logistics. The development of logistics informatization makes enterprises more responsive, more standardized operations, more comprehensive services, more diversified functions, and more modern information.

(2) Customer relationship management

Modern logistics is customer service logistics, customer service is the driving force of logistics innovation. Traditional logistics management focuses on the integration of internal operation and organization. For downstream users, service quality is still the main management focus. In the mode of supply chain management, enterprises gradually emphasize the integration between enterprises, and begin to gradually pay attention to marketing and customer relationship management. Logistics management has been upgraded from the processing of goods to the management of the value of goods, so as to tailor the goods and services they need. In particular, it has increased a series of activities such as product sales and after-sales service, taking customer service as the value orientation and emphasizing customer service orientation of logistics operation.

(3) Integration of logistics functions

In modern logistics, driven by greater competitiveness, enterprises will integrate according to their respective functions to establish a logistics network covering major cities across the country. According to the principle of mutual cooperation, all member units optimize the allocation of resources, realize the complementary and sharing of resources, and implement unified documents and SOP (standard operating procedure) for customers. Through this joint planning and operation, a highly integrated supply chain channel system is formed, which greatly improves the overall performance of the channel.